Amdocs CES 9 improves Net Promoter Score for CSPs
Net Promoter score or NPS® is an approach to gauging customer loyalty and is increasingly being employed by companies as an alternative to traditional customer satisfaction surveys. Introduced by Reichheld in the 2003 Harvard Business Review article “One Number You Need to Grow“, the wider adoption of Net Promoter Score is mainly attributed to its simplicity. Net […]
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