Agile Project Management in an eGovernance Project

Amazing case study of Agile Project Management in an eGovernance Project. The key success factors in this are similar to the case study from GE (http://hrishikeshkarekar.com/2014/04/making-refrigerator-lean-start-up-and-agile/) Fundamental changes are needed to bring in agility. Things need to be done differently. The big areas to focus and make changes in the GE pilot were Supplier relations, […]

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The Journey to True Enterprise Agility

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In today’s highly competitive and dynamic business environment, software development organizations get pressured to release high quality valuable software products at an increasingly faster rate. Agile techniques emerged in the mid 90’s as a response to this pressure  providing a framework that seemed better aligned to this fast changing customer requirements and technology landscape. The Agile […]

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Amdocs CES 9 improves Net Promoter Score for CSPs

Net Promoter score or NPS® is an approach to gauging customer loyalty and is increasingly being employed by companies as an alternative to traditional customer satisfaction surveys. Introduced by Reichheld in the 2003 Harvard Business Review article “One Number You Need to Grow“, the wider adoption of Net Promoter Score is mainly attributed to its simplicity. Net […]

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