(Note: The article was first published on http://www.observationpointblog.com )
With the fast pace of change in the communications industry, telecom operators need to adapt at lightning speed to stay ahead of the game and serve their customers better. However the pace of change is so fast, that the operators find themselves in a constant state of transformation – upgrading, overhauling and even replacing their IT infrastructure and systems much more frequently than they are used to.
The promise of a successful transformation is the competitive advantage that the new system would provide, however many times it pushes the organization to its limit in terms of resources, skills and comfort levels.
A study done by the Boston consulting group in 2005 discovered that…